Refund & Cancellation Policy
We believe customer trust is earned through uncompromising transparency. Because your photos are printed headlessly on dedicated hardware and delivered in tamper-evident mailers, we maintain clear, fair guidelines for cancellations, refunds, and hardware slot rescheduling.
Last Updated: September 2026 · Compliant with Consumer Protection (E-Commerce) Rules, India
Missed Slot? Free Reschedule
If you miss your 15-minute printing window, email support with your order token. We will reschedule a new 15-minute slot at zero extra charge.
Pre-Print Cancellation
Cancel anytime before your session opens or before you press PRINT for a full 100% refund credited back to your original payment source.
Quality Defect Guarantee
If hardware banding, paper jamming, or transit damage compromises your prints, we provide an immediate reprint session or full refund.
1. Cancellation Eligibility
Due to the real-time physical nature of hardware printing, cancellation depends on whether the physical print heads have executed your order:
- Before the Print Command Is Given: You may cancel your order at any point prior to pressing “PRINT NOW” in your live darkroom session. Upon cancellation, a 100% full refund (including the item fee and the ₹80 shipping fee) will be initiated immediately.
- After the Print Command Is Given: Once the physical Epson L8050 printer begins depositing 6-color Claria dye inks onto 260 GSM cardstock, raw materials and paper stock are irreversibly consumed. Orders cannot be cancelled after physical printing has commenced.
2. Missed 15-Minute Printing Slots
We recognize that life is unpredictable. If an urgent appointment or network interruption prevents you from attending your booked 15-minute printing window:
- Your order is not forfeited.
- The hardware automatically releases its lock to maintain lab queue integrity for other customers.
- Simply email support@shhhh.in with your Order Token. Our team will issue a new single-use session link and allow you to select any open 15-minute window within the next 14 calendar days at no additional cost.
3. Physical Defect & Damage Protocol
Because we use calibrated Epson EcoTank L8050 engines and premium archival media, printing defects are rare. However, if any of the following occur:
- Severe horizontal or vertical banding caused by an ink jet nozzle deflection
- Mechanical roller marks, creasing, or paper feed tears
- Visible transit compromise or water damage penetrating the tamper-evident exterior mailer
- Discrepancy in quantity or incorrect finish (e.g. Gloss delivered when Matte was selected)
Contact us within 48 hours of courier delivery at support@shhhh.in with your order token and an exterior photo showing the packaging and print defect. We will immediately offer you your choice of:
- A complimentary expedited re-print session with priority dispatch; OR
- A complete 100% refund of the total order value.
4. Refund Processing & Timeline
All refunds are credited directly back to the original method of payment (UPI VPA, NetBanking account, Credit Card, or Debit Card) via our banking gateway partners (Cashfree Payments).
- UPI Refunds: Typically reflected within 2 to 24 hours.
- Card & NetBanking Refunds: Typically posted within 5 to 7 business days depending on your issuing bank's settlement cycle.
- No store credit or coupons — refunds are always genuine cash reversals.
5. How to Request a Cancellation or Refund
To initiate a cancellation or report an issue with an order, please email:
support@shhhh.in
Subject Line: Refund / Reschedule Request — [Your Order Token]
Our lab response team operates Monday through Saturday, 09:00 to 20:00 IST.